Speak their language
Build understanding through experience
Implement a more cost-effective structure for delivering standardized, high-quality experiences in a customer’s native language with multilingual hubs.
Centralized, multilingual operations for a social media services company
World-class operations that deliver local understanding
Our team is native in every culture, learning from the differences and particularities in each country and market. Explore our multilingual hubs in Portugal, Benelux, Egypt, Greece, Malaysia, Romania, and Turkey below.
Teleperformance Portugal has a solid infrastructure, backed by the most important certifications related to quality and security. Moreover, it received over 50 awards on both the local and international levels, including recognitions from Aon Hewitt and Great Place to Work® for several consecutive years.
This hub has recently won a well-known global award for its operational excellence. It delivers premium services to its clients according to the industry’s most important certifications in security and quality, as well as internal certifications that ensure a seamless experience, regardless of the clients’ sector, line of business, or markets served.
Teleperformance Egypt has a team of industry experts and leaders in the Egyptian market, aligned with the industry’s most important security and quality assurance certifications. Moreover, it offers strong business continuity and disaster recovery infrastructure alongside its highly committed staff, ensuring that all campaigns remain operational and meet outstanding service levels, regardless of the external environment.
With nine campuses, more than 10,300 fully equipped interaction expert seats, and over 11,000 employees, Teleperformance Greece is proud to have received the most important certifications in the market related to quality and security, having won 13 ‘European Contact Centre & Customer Service Awards’ over the last 4 years (of which 3 were ‘Best Multilingual Contact Center’), was recognized as one of Greece’s ‘Great Places to Work’ in 2021, 2020, 2017 and in 2013, has received various local “Human Resources Awards” in eight categories over the last six years, and is a recipient of the “Verego SRS Certification” for being a company that cares and acts.
Teleperformance Malaysia serves as a premium multilingual solutions hub for the Asia-Pacific region, offering services in more than 20 languages and Asian dialects. It has been awarded an MSC Malaysia status by the Malaysian Government, which allows Teleperformance to bring in unlimited talent from overseas. Having been named Frost & Sullivan’s Asia-Pacific Contact Center Provider of the Year for six consecutive years (2012-2017), Teleperformance Malaysia is exceptionally well-suited to provide services on behalf of companies from all over the world.
As a multilingual hub, Teleperformance Romania prides itself in its scope of services, its cultural diversity, and track record of success. With over 1,200 employees representing 25 nationalities, this hub serves 45 markets in eight languages. To date, Teleperformance Romania has won several “Best Large Call Center” and “Best Manager” awards from the Contact Center Magazine & Call Center Association. It has ISO 9001:2008, ISO 27001, PCI-DSS, and TOPS and BEST certifications. It is also compliant with COPC standards.
With more than 25 years of experience, Teleperformance Turkey offers unmatched local excellence in global standards and a comprehensive digital integrated business services strategy led by Lean Six Sigma. As a multilingual hub, it provides services to over 100 leading brands in 12 languages, with a team of 6,500 interaction experts from different cultures. Teleperformance Turkey is proud to have received Verego SRS, Great Place To Work®, and Kincentrix Best Employer certifications, as well as the most critical quality and security certifications (ISO 9001, ISO 14001, ISO 10002, EN 15838, OHSAS 18001, ISO 27001, PCI DSS) and Teleperformance’s TOPS and BEST certifications. Further, Teleperformance Turkey has won “Best Outsourcing Partnership” and “Best Outbound Campaign” awards from Contact Center World, including several client recognitions.