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Teleperformance’s digital events can help you be equipped with new ideas and fresh concepts to accelerate the growth of your business. Get insights from the best in the industry to take your CX practices to the next level.
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The higher the level of the emotion involved that is linked to the problem that you have, the higher is your need to talk with a human.
Steven Van Belleghem - Global Thought Leader on the Future of Customer Relationships
Even before COVID-19 hit, people were concerned about data, concerned about being hacked, which is understandable, but it happens.
Dr. Nicola Millard - Head of Customer Insight & Futures, BT Global Services Innovation Team
The chatbot is a different type of content, it is not showing you all kind of manuals or texts, it is about building a conversation with your customers and for that you should also optimize your content.
Tom Van de Wal - Director of Customer Solutions at MediaMarktSaturn